Refund policy

Returns & Exchanges

Certain types of items cannot be returned: custom products (such as special orders or personalized items), clearance items, sale items, vintage or estate linen items, and gift certificates. Please get in touch if you have questions or concerns about your specific item.

All merchandise is warranted against manufacturer’s defects for 30 days from the date of purchase. Should the item you purchase be unsatisfactory due to a defect we will be pleased to repair or replace the product.

Product return requests must be received within 30 days of you receiving your items. If the product has not been used and is returned in all original packaging with tags attached, you will receive a store credit for future purchases.

To request a return, please e-mail us at info@irishlinenstores.com, or call us at 1-250-383-6812. Please inform us of the nature of the issue so that we can determine the best solution. Should you be asked to return your product from outside of Victoria, BC, you'll be asked to follow the instructions below:

1. Address your return to Irish Linen Stores, 665 Fort Street, Victoria, B.C., V8W 1G6.

2. Enclose a note with your name, address, phone number and a copy of your original receipt or online order number.

3. Send all returns via Canada Post or as directed; please insure your package against loss or damage.

All shipping costs for returns will be borne by the customer. Shipping fees will be reimbursed if the return is deemed as a valid manufacturer’s defect claim.